ISO 9000 GUIDE
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Management System Certification
-
IRCA
and the Role Of Auditor Registration
-
About
ISO 9000
- The Structure Of QS-9000
AEROSPACE
- Environmental Management
Systems
- Information Security
Management Systems
AEROSPACE
There have been dramatic changes in the aerospace industry in recent
years, particularly in the United States where much of the industry
is based due to the end of the Cold War, a reduction in government
defence budgets and increasing foreign competition. Several large
competitors of the past, are now partners, examples includes
Lockheed and Martin Marietta, Boeing and McDonnell Douglas, Raytheon
and Hughes. Also some previously big name, like E-System, Loral,
Texas Instruments, Grumman and Northrop have either becomes much
smaller, been swallowed up by other companies or have disappeared
completely. In Europe, there has been a significant trend towards
collaborative agreement on contracts between competitors, such as
Eurofighter and Airbus. As the market has becomes more competitive,
the demands for quality have increased. Customers, both government
and commercial, want to ensure the quality of goods and services
they purchase, without paying a premium for the privilege.In the same way
that most quality standards developed from military standards, those
applicable to the aerospace industry have gone through the same
evolution, only much more recently. Undoubtedly because of custom
from the military and government agencies, the aerospace industry
worked to military quality standards for a long time. It was not
until the early nineties that the US Department of Defence cancelled
the military standards MIL-Q-9858 and MIL-l-45208A, in favour of
general quality standard. Similarly, the UK Ministry of Defence
reconsidered the suppliers quality DEF Stan 05/20 series and Nato
quality standards (AQAPs). This coincided with the emergence of BS
5750 and ISO 9000 as the widely accepted commercial standard.
Aerospace was crying out for a simple, yet viable quality standard
and ISO 9000 satisfied this requirements because it wasn't
restricted to a single product, line or application. Adopting ISO
9000 seemed an appropriate, cost effective solution.
The large
aerospace companies began to demand that their suppliers implement
quality programmes based on ISO 9000. However, each company or
government agency placed different demands on the suppliers who soon
found that ISO 9000 could not sufficiently address all of these
unique requirements. To overcome this problem, aerospace companies
began to customers the quality standard to their individual needs,
imposing differing requirements on the suppliers, which caused
fragmentation with the industry and standard to push costs even than
before. To address this issue, several of the big companies got
together, including Boeing McDonnell Douglas, Lockheed Martin,
Northrop Grumman and GE Aircraft Engines, to form a committee to
develop an interpretation of ISO 9000 generic to the whole aerospace
industry. Published two years later, AS 9000 was the resulting
agreed standard that addressed aerospace requirements, its major and
minor manufacturing customers, services suppliers and regulatory
bodies.
In the UK, the Society of British Aerospace Companies issued
Technical Specification a157 (TS 157) in 1992. This document again
gave aerospace companies specific interpretation of the ISO 9000
standard and has become widely used within the UK industry.
The Ministry of
Defence and the Civil Aviation Authority, as well as major UK
companies including British Aerospace, GEC Marconi, Smiths
industries and Racal have all endorsed the document as a rational
way forward for quality control systems.
In the United
States, the Society of Automotive Engineers (SAE) is closely
affiliated with the aerospace industry and controls the release of
most aerospace standards. In October 1996 SAE issued a draft of a
new standard for the aerospace industry. The draft standard was
reviewed by experts and government agencies directly involved with
the industry, such as NASA, the Department of Defence and the FAA.
The process resulted in the release of the completed AS 9000 by SAE
in May 1997.
As 9000, or the
Aerospace Basic Quality System Standard, received widespread,
enthusiastic support from the industry, and Boeing has taken steps
to implement an AS 9000 quality system Working with NQA, USA Inc.,
the leading North American aerospace registrar (certification body),
Boeing now Aircraft Engines and Allied Signal have also begun to
demands AS 9000 and the FAA's Aircraft Certification Division,
whilst not directly endorsing the standard, recognise AS 9000 as
meeting their expectations for a manufacturing quality control
system .
The development
and release of AS 9000 represents a significant attempt to unify the
requirements of NASA, the Department of Defence and the FAA, whilst
satisfying the needs of the rest of the aerospace industry.
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Industry Specific Interpretations with AS 9000 and TS 157 |
The AS 9000 and
TS 157 documents retain the same layout as the ISO 9000 standard
which they are closely based upon. In fact, all 20 elements of ISO
9000 are identically represented. The difference covers industry
specific interpretation for each element which are identified as
supplementary requirements. Theses additions represent the
requirements expected by the FAA, the US Department of Defence,
NASA, the CAA, the UK Ministry of Defence, and are accepted
aerospace approaches to certain quality practices and aerospace
interpretations of the general requirements of ISO 9000.
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The Benefits of Certification |
If the efforts
to implement AS 9000 and TS 157 across the industry continues and
remains successful, it will satisfy the requirements of
organisations such as NASA, the FAA the US Department of Defence,
the CAA and the UK Ministry of Defence, as well as the major
manufacturing companies, and will even filter down the smaller
suppliers. Industry accepted standards will have significant
benefits for all those involved, particularly cost saving benefits.
If the unique requirements that were imposed by individual companies
are eliminated in favour of one standard, it should results in cost
saving across the board.
This will be
particularly welcome amongst the smaller companies who supply the
bigger manufactures and are therefore vital to the industry.
Having done so
much work to develop and publish a standard specific to the
industry, the major aerospace companies have no demanded third party
registration as yet, unlike the way GM and Chrysler did with QS-9000
in the automotive industry. Also, neither the Register Accreditation
Board (RAB) nor any other accreditation body has become involved in
the development and approval of AS 9000. Although this is not an
unusual situation with a new standard, it does leave a significant
void. It means that AS 9000 presently acts as more of a guidance
standard, rather than one to which companies gain certification.
At present,
aerospace companies are registered and achieve certification against
the ISO 9000 standard relevant to their business activity, with
auditors using AS 9000 in the United States or TS 157 in the UK as
guidance for the assessment. The simplicity and versatility of ISO
9000 allows this, and assessment which into account either AS 9000
or 157 ensure that the company involved will satisfy the
requirements specific to the aerospace industry. UK companies in the
aerospace sector who achieve registration to ISO 9000 using TS 157
as guidance can use the Aerospace Sector Certification Scheme (ASCS)
logo.
Many people
within the industry would like to see more involvement of
accreditation bodies and certification bodies to provide third party
auditing but without it resulting in excessive regulation. Indeed,
with several bigger companies, such as Boeing and GE Aircraft
Engines, imposing AS 9000 on their suppliers it is bound to become a
requirement that filters down the supply chain, and that in itself
may create a need for party registration if the standard is to be
effective.
Accreditation
bodies and certification bodies need to familiarise themselves with
all factors of AS 9000 and/or TS 157 if they are to take an active
role but, at the moment, many are waiting to see how things develop
before committing themselves and training assessors. Some have taken
a pre-active approach and incorporated the standard into their
methodology.
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